Users are able to create Service Request at this screen. Click on the “Add” button located on the top left-hand corner of the page. The Add Service Request page will be displayed as shown below.



Users will need to enter the following details:

Field Name

Mandatory

Length

Remarks

Card Number

Yes

N/A

Select the Card Number on the list.

Email

Yes

N/A


Priority

Yes

N/A

Select either High, Medium or Low

Request Type

Yes



Status

Yes


Select either Open, Close, Reopen

Description

Yes



Attachment

No



Resolution

No



Customer Response

No



Assign To

Yes


Select the user to Assign To


Click on “Save” button to save the details or click on “Cancel” button to cancel the action and return to Service Request Listing page.


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