Users are able to create Service Request Type at this screen. Click on the “Add” button located on the top left-hand corner of the page. The Add Service Request Type page will be displayed as shown below.

Users will need to enter the following details:

Field Name

Mandatory

Length

Remarks

Request Type

Yes

N/A


Estimated Duration

Yes

N/A


Default Assignee

Yes

N/A



Click on “Save” button to save the details or click on “Cancel” button to cancel the action and return to Service Request Type Listing page.


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