Users are able to modify the Service Request Type by clicking the Request Type on the first column of the page. Users can update the following fields:


Field Name

Mandatory

Length

Remarks

Request Type

Yes

N/A


Estimated Duration

Yes

N/A


Default Assignee

Yes

N/A



User can now click on “Save” button to save the details or click “Cancel” button to cancel the action and return to Service Request Type listing page.


To delete Service Request Type, click on “Delete” button located on the upper right corner of the page. A confirmation message will be displayed as shown below. Click “Yes” button to confirm deletion.



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